1. Nature of our products
Kind Legacy sells digital products only, including ebooks, guided journals and other downloadable educational resources. All products are delivered electronically. No physical products are shipped.
2. Immediate access to digital content
By purchasing a digital product and requesting immediate access, you consent to the immediate delivery of digital content. Once delivery has begun, your right to cancel for a change of mind may be limited where permitted by applicable consumer protection laws.
3. When refunds are granted
- You were charged more than once for the same purchase.
- You did not receive access to your product and we could not provide access within a reasonable time after being notified.
- The file is corrupted, incomplete or has a significant technical defect that cannot be fixed.
- The product is materially different from its description.
- The purchase was made in error and the product has not been downloaded or accessed.
- A refund is required by applicable consumer protection law.
4. When refunds are generally not available
- You changed your mind after purchasing or downloading the product.
- You purchased the wrong product after completing your order.
- You expected content not described on the product page.
- Technical issues caused by your own device, connection or software where the product itself works correctly.
5. Defective or inaccessible products
If a product cannot be accessed or has a defect, contact us as soon as possible. We may first try to fix the issue by sending a new download link, replacing the file or providing an updated version. If it cannot be resolved within a reasonable time, a refund or another appropriate remedy will be provided.
6. How to request a refund
Email us with your full name, the email used at checkout, the product name, the date of purchase and a short description of the issue (screenshots help).
Kind Legacy
Address: 2335 E Atlantic Blvd, Ste 200, Pompano Beach, FL 33062, United States
Email: kindlegacysite@gmail.com
Phone: +1 (585) 340-6403
Help center: /support
7. Review and processing
Every request is reviewed individually. We usually reply within 1–2 business days. Approved refunds go back to the original payment method; the time for the funds to appear depends on your bank or card issuer, typically 5–10 business days.
8. Chargebacks
Please contact us before opening a dispute with your bank — most issues are solved faster directly with our support team.